ON THE JOB SUPPORT /
MENTORING
On-the-job support (also called "field coaching") is a very effective coaching and mentoring method with which you can implement behavioral changes that you have planned in practice, at your own workplace, in a sustainable manner._cc781905 -5cde-3194-bb3b-136bad5cf58d_
We work with you according to the "Aebi-4-B method":
• after an initial briefing on objectives, challenges, procedures, etc.
• we accompany you in the practical work (interview, meeting, sale, etc.)
• we then discuss the procedure and result (self-criticism and feedback from the coach)
• was - can lead to in-depth technical and/or process advice if desired.
leadership coaching
target audience
Managers at all levels
Goals
In the first coaching session, you and your coach agree on clear goals that are right for you
Possible procedure and content
The coach/mentor accompanies you in typical management situations (e.g. team meetings, employee/management discussions, decisions) and gives you constructive feedback.
At each subsequent coaching session, we jointly check how the agreed improvement points could be implemented. This creates a continuous development process
Length of time
2 days
sales coaching
target audience
Sales, office and field staff
Goals
You agree on clear goals in the first coaching session, in a previous sales training course or possibly with your superiors
Possible procedure and content
The briefing defines which sales techniques should be paid particular attention to (e.g. appropriate greeting, optimal start to the conversation, appropriate structure of the conversation, argumentation, handling of objections, etc.).
The coach/mentor then accompanies you in typical sales situations (on the sales floor or when visiting customers).
At each subsequent coaching, it is checked how the agreed improvement points could be implemented, so that a continuous development process is created.
Length of time
2 – 5 Mal 1 – 2 hours
telephone coaching
target audience
Employees with telephone (customer/partner) contacts (inbound & outbound), call centers, etc.
Goals
You agree on clear goals in the first coaching, in a previous telephone training session or possibly with your superiors
Possible procedure and content
Previously recorded telephone calls are listened to together and evaluated by you and the coach/mentor according to a predefined discussion guide. Positive points and desired improvements are recorded in an action plan.
At each subsequent coaching, it is checked how the agreed improvement points could be implemented, so that a continuous development process is created.
Length of time
2 – 5 times 1 hour